Refunds and guarantee

Last updated 1 October 2026.

Fix Sprint

• Before work starts: a full refund, no questions asked. Work starts when we confirm your site size in writing and begin the run.
• If scoping shows a smaller size: we refund the difference before work starts. If it shows a larger size, we ask you first and charge nothing extra without your yes.
• After delivery: if the delivered branch does not fix an issue that was in the agreed scope, we fix it at no extra charge. We do not refund a delivered Fix Sprint for a change of mind.
• If we cannot deliver: if we cannot get the access we need to your code within 30 days of booking, or we cannot deliver the agreed scope, you get a full refund.

The 30 day regression guarantee

If an issue we fixed comes back within 30 days, we fix it again for free.

• Covers every issue listed as fixed on your proof page, whatever caused it to come back.
• Runs for 30 days from the day we deliver the branch, once you have merged it.
• Tell us by email; we re-fix on a new branch within 5 working days.
• Does not cover new pages or components added after delivery (that is what Watch is for), or third party code we have no access to.

Watch

• Billed monthly in advance. Cancel any time, and no further month is charged.
• The month already started is not refunded; Watch keeps running until it ends.
• If we miss a monthly re-scan we owe you, that month is refunded in full on request.

How to ask

Email hello@codebetter.ai with your site and order. We answer within 2 working days. Online orders are refunded through Paddle.com, our merchant of record, to the original payment method; orders invoiced by email are refunded by bank transfer.

None of this limits any right you have under the consumer law of your country. Full terms are on the Terms page.